North Cowichan/Duncan RCMP advises public of cell phone return scam

September 18, 2026 - Duncan, British Columbia
From: North Cowichan/Duncan RCMP

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The North Cowichan/Duncan RCMP is warning residents after receiving several reports of a scam involving the return of newly purchased cell phones.

The scam targets individuals who have recently received a new cell phone through a legitimate wireless provider. Victims are contacted by someone claiming to represent their service provider and are told that the wrong phone was shipped to them. They are then instructed to return the device using a prepaid shipping label sent by email.

Believing the request is legitimate, victims send the phone back. They later discover the package was delivered to an unauthorized address rather than the service provider, resulting in the loss of the phone.

"These scammers can be convincing and often have information that makes the request appear legitimate," says Cst. Tessa McDonald, Media Relations Officer of the North Cowichan/Duncan RCMP. "If you are contacted and asked to return a recently purchased phone, take the time to verify the request directly with your provider before sending anything."

How to protect yourself:

• Contact your service provider directly using a verified phone number before returning any device.
• Be cautious of unexpected calls, emails, or text messages regarding a recent phone purchase.
• Confirm shipping and return addresses with your provider independently.
• Never provide personal or account information unless you have verified who you are dealing with.
• Report any suspicious activity to your service provider and local police.

Anyone who believes they have been targeted by this scam is encouraged to contact their service provider immediately and report the incident to police. The North Cowichan/Duncan RCMP non-emergency line can be reached at 250-748-5522.

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